Customer Experience

Below is how our customer support teams help (what AI doesn’t) in making sure your player base always remains happy:

• Engage with emotional intelligence and empathy: Thus helping frustrated/upset players calm down, through elements of human intelligence.
• Finding the best solutions to complex issues by working with Dev, Production and QA teams.
• Managing/responding to store reviews, thus managing player sentiment, company reputation and helping game visibility and success.
• Capturing player sentiment and providing insights on what your players are liking/disliking, thus help player retention.
• Providing and meaningful solutions thus enhancing player satisfaction.